Lost my license key and password

Please note that we keep order information for six months after purchase only and our support is for this period only. But the desktop application license key will keep working. So, please keep the license key that we sent to you in email safe. It can be saved in a pure text file also.

If you have lost this license key, please enter your Orderid and Emailid in ETS Viewer's Automatic licensing tab and let it download the license key. Click on the Download button on that window after entering the orderid and emailid. Once it downloads the key, go to the Manual Licensing tab, copy the downloaded license key, and save it in a text file in your system for future use because it cannot be downloaded from our system 6 months after the purchase.

If you have lost the password to the web application, you may reset it from the web application main page itself. Enter your emailid and click on the Reset button. It will ask for your Order Id and reset the password to a random token string. Use this token string as the password. If you want to change the password, you can enter your emailid and this token string and click on "Change Password" button to change it.

If it has been more than six months after your purchase, we will be unable to provide the license key.

I am still confused about Desktop License and Web/Mobile License.

  • Which version should I get - the Web/Mobile version or the Desktop version?

    If you are planning to go through mock exams when you do not have access to your desktop/laptop, use the web version because you can use it on your mobile. It is perfect for studying during your commute.
    If you prefer to study at your home/office where you have access to your machine, use the desktop version because it has several powerful features, such as customized tests, Leitner mode, and offine access, which are not present in the web version. Further, desktop license does not expire.

    Content: The content is the same on both. Same questions, same tests.
    Validity: Desktop license does not expire but Web Access expires after the purchased validity period (usually 6 months or 1 year).
    Features: Both - Desktop and Web - allow you to take tests and view questions but desktop application has several additional features such as Leitner mode and ability to customizable tests.
    Please try the trial versions before purchase. Trial is free.
  • What is Desktop version, what is Web/Mobile version?

    Desktop version is a pure Java application. It runs on a Windows/Linux/Mac Laptop or Desktop. You need to download etsviewer.jar to your computer and then run it using the java command as explained in step By step instructions It DOES NOT work on Android/iOS phones or tabs.

    Web/Mobile version is the version that you can access from any web browser by going to http://webets.enthuware.com. You don't have to install any special mobile app. Although it has been optimized to work on mobile devices, it works on all devices including Android, iPhone, iPad, and Windows/Linux/Mac.

    All versions contain the same questions and tests but your usage data such as test results/scores are not synched between the Desktop and the Web version.
  • Do I require internet connection for any version?

    You don't need internet connection for the Desktop version. You DO need internet connection for Web version.
  • Is the content i.e. the questions and explanations, same in all the versions??

    Yes, the content is the same in all. However, features of the simulators are different. For example, the desktop version allows you to customize tests but Web version does not. Please try the trial versions to make sure you are comfortable with the version you intend to use before purchase.
  • If I buy the software, can I repeat the tests? How long can I use the s/w and web access?

    You can take any test any number of times in either of the access modes. However, access to Web/Mobile version is for a limited period only. So you cannot take tests on Web/Mobile version after the Web/Mobile license period expires.
    Desktop license is not time limited. You can use it and take tests as long as you want. Customer support for Desktop version is for 6 months only. We do not provide any support whatsoever (installation or otherwise) after 6 months of purchase.
  • If I buy the software, can I get updates when you update the software?

    Yes. The Desktop application notifies the user if an update is available. It lets you download the update for free. Web version is updated at our end.

Questions about Kindle eBook

    A few of our Java Certification question banks (not all) are available as ebooks on Amazon in Kindle format.
  • How can I do the tests on Kindle Edition?

    Kindle version is just an ebook. You can do the tests as if the tests are printed on paper. It is not interactive. You have to check the answer and decide yourself whether you answered correctly or not and keep your own score. You can download the sample from Amazon to understand how exactly it can be used.
  • If I buy the Kindle Edition (in mobi format), can I get updates when you update the content?

    Yes, but they are a lot less frequent than the s/w version and we don't know when Amazon will push the update to your device. It is beyond our control. You need to request Amazon support to push the updated version to your account.
  • Does the software's content cover exactly the same as the Kindle Edition (if available)?

    Yes.

Does the License expire?

The Desktop license does not expire. You can use it as long as you need. However, free upgrades and support are available only up to 6 months after purchase so please keep your license safe in case you need it after 6 months. It cannot be retrieved from our server after six months of purchase and we do not provide any support after 6 months of purchase.

The Web/Mobile license expires after the subscription period. You will not be able to login after this period.
To get additional Web/Mobile access, you may go to the same order page and purchase additional Web access.

How do I order and get multiple licenses?

  • Placing order for multiple users

    You may place an order for any number of users on our website. While placing the order, you will see a text field for entering the number of licenses. To order multiple licenses, just specify the number of licenses you need in this field. Depending of number of licenses, any applicable discounts will be applied automatically and the final price will be shown before order submission.

    You DO NOT have to specify inidividual end users while placing the order. You will be able to specify your actual end users and generate separate licenses for them later after your order is processed.
  • Providing access to your users

    After your order is processed, you will be given an Order ID by email to the emailid that you specify in your order. We will also send you a link to an admin page, where you can specify your actual end users and generate licenses for them. Each user will get a separate license linked to their unique emailid. You need not generate all the licenses at once. You can generate them as and when you need. Users will automatically get the license and instructions to use the s/w on their emailid. You will be able to track the users and the licenses that you have given out from the admin page. You will also be able to track the progress of your users from the same page.
  • Invoice Details:

    While placing the order from our website, you will see various payment options. In all the options, the order will be processed and access to the admin page will be sent to you after the payment is received by FastSpring (the company that processes payments for us.). You will receive an invoice with appropriate Tax information from FastSpring. If you need VAT exemption, you may specify that while placing the order.


Please feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you need further clarification.

Can the License be transferred?

Desktop License does not expire and you can use it as long as you want and on which ever machine you want, but the license cannot be transferred to another person. Only the purchaser (or the one for whom the license is purchased) is authorized to use the product. If you have purchased multiple licenses, once you assign a license to an end user, you cannot reassign the same license to another user.