FAQ - Contents
 
Getting Started top
# Article Title Author Hits
1 How to deal with out of syllabus questions?
Updated: 29 Apr 2017
Enthuware 1032
2 I need step by step instructions to install your s/w.
Updated: 16 Mar 2017
Enthuware 20378
3 How do I get started with Trial or Full Version?
Updated: 25 Sep 2012
Enthuware 14141
4 All I have got is a *.ets file. What do I do with it? How do I open it?
Updated: 14 Apr 2009
Administrator 21922
5 I see a blank screen after I run ETS Viewer! How do I see the questions and tests?
Updated: 14 Apr 2009
Administrator 6419
6 I have been charged, where are my Registration details? My order has been processed but I still haven't received the license. What is going on?
Updated: 25 Sep 2012
Enthuware 7518
7 Can I access the mock exams from my iPhone/iPad/Android?
Updated: 28 Jan 2016
Enthuware 89042
8 How do I get ETS Viewer?
Updated: 14 Apr 2009
Administrator 7816
9 What is the best way to prepare using Enthuware tests?
Updated: 14 Feb 2013
Enthuware 21402
10 Should I use Standard Tests or Objective-wise Tests?
Updated: 07 Jul 2015
Enthuware 2598
11 Are the questions repeated if I take a test multiple times?
Updated: 20 Apr 2014
Enthuware 8079
Installation top
# Article Title Author Hits
1 It is not working!!!
Updated: 16 Mar 2017
Enthuware 17062
2 Jar file has Virus or is corrupt!!!
Updated: 28 Jul 2017
Enthuware 7231
3 I am trying to open a .ets file using ETS Viewer but it is asking for a license key. How do I get it?
Updated: 13 Feb 2013
Enthuware 175186
4 The license that I received from you is not working. What should I do?
Updated: 13 Apr 2009
Administrator 5980
5 How do I verify that I have Java on my machine?
Updated: 30 Apr 2014
Enthuware 15660
6 ETS Viewer freezes up upon opening a file on Mac
Updated: 25 Jan 2014
Enthuware 6447
7 What files do I need to backup if I have to re-install?
Updated: 01 Aug 2012
Enthuware 4033
8 I do not have Internet access at home. How do I install the s/w at home?
Updated: 13 Apr 2009
Administrator 6234
9 I get a message saying "This Question Bank is not genuine". What should I do?
Updated: 14 Apr 2009
Administrator 5728
Licensing top
# Article Title Author Hits
1 I am still confused about Desktop License and Web/Mobile License.
Updated: 28 Jan 2016
Enthuware 129138
2 Does the License expire?
Updated: 22 Apr 2016
Enthuware 102904
3 What happens if my machine crashes and I want to use the ETS Question Bank on another machine?
Updated: 23 Jun 2013
Enthuware 26971
4 On how many systems can I install the s/w using one license and how long can I use the s/w?
Updated: 07 Oct 2013
Enthuware 84032
5 How do I order and get multiple licenses?
Updated: 19 Sep 2012
Enthuware 64272
Upgrades/Updates top
# Article Title Author Hits
1 How can I get updates?
Updated: 14 Apr 2009
Administrator 7904
2 How soon and how many times can I get an upgrade?
Updated: 09 Apr 2011
Enthuware 6849
Refund Policy top
# Article Title Author Hits
1 How do I get a refund?
Updated: 23 Sep 2015
Enthuware 5681
2 OCA OCP Brain Dumps for OCJP OCAJP
Updated: 05 Nov 2015
Enthuware 72872
Payment top
# Article Title Author Hits
1 I want to purchase but I am concerned about security.
Updated: 07 Aug 2012
Enthuware 4462
2 I paid by my debit card but the order was cancelled.
Updated: 04 Aug 2012
Enthuware 3871
3 Can I pay by Debit Card?
Updated: 04 Aug 2012
Enthuware 4626
Advanced Features top
# Article Title Author Hits
1 Font size is too small
Updated: 24 May 2017
Enthuware 4484
2 Tracking progress while using multiple machines
Updated: 01 May 2014
Enthuware 3787
3 See answers without taking a test
Updated: 02 Jan 2014
Enthuware 4563
4 Standard Tests vs Objective wise Tests
Updated: 13 Mar 2013
Enthuware 4126
5 Automatic Updates
Updated: 16 Mar 2013
Enthuware 3041
6 Is it possible to hide the number of correct options?
Updated: 02 May 2014
Enthuware 3483
7 Is the Performance History stored? Can it be reset? Is it possible to lose it erroneously?
Updated: 02 May 2014
Enthuware 5441
8 Is there any way to print all the questions and answers?
Updated: 02 May 2014
Enthuware 9902

100% Money Back

100% Money Back We were the first in the industry to give full money back guarantee if a user fails the exam.


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We are confident about the quality of our products. We will refund your money in full if you fail the exam after passing any one of our standard tests in first attempt or even if you find any three mistakes in our material within 3 months of purchase.

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Customer Reviews

Bartosz Belcik

Your JQPlus ROCKS! and all those questions are awesome! Yesterday I passed SCJP exam and got 71/72 - this is only because of your incredible application :-) Thanks a lot!

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